Client Advisor

Job Description

Overview

MONCLER is looking for a full-time Client Advisor to join our team at Moncler Bicester Village.
Our Client Advisors, with impeccable presentation and a natural elegance will guide each single client across the brand’s values and heritage, gaining a strong understanding of the client and their needs, by building a profitable, long-lasting relationship.
The Client Advisor, in partnership with the team, is responsible for reaching individual results and contributing also to the team targets.

Responsibilities

Responsibilities and tasks:
● Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s needs, providing support while trying the products on, cross-selling, orienting customers to other department if necessary;
● Ensures a unique client experience, creating a long-lasting relationship, taking care of all phases of the selling ceremony, after sales and clienteling activities, providing a warm and welcoming environment;
● Achieves excellent selling performances and results;
● Implements and maintains company’s visual standards in store, collaborating with the Visual Merchandising team, ensuring replenishment and stock management;
● Actively cooperates during preparation and execution of inventories, product replenishment and stock activities;
● Ensures that company policies, procedures and standards are adhered to at all times.
● Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner.

Qualifications

Requirements:
● Preferred experience in structured fashion luxury/retail companies;
● Passion for retail, client service and luxury fashion;
● Excellent understanding of the luxury sector and product sensitivity;
● Strong communication skills;
● Willingness to evolve in the organisation;
● Fluency & sophistication in English, another language is a plus;
● Digitally aware and open to new ways of working;
● Ability to work in a fast-paced, changing environment