Luxury Creed Sales Operations Ambassador

Job Description

Overview

The Luxury Sales & Operations Ambassador is a customer‑facing role responsible for delivering an exceptional, elevated customer experience while supporting the smooth day‑to‑day operations of the Boutique. Acting as a key brand representative, the role combines expert fragrance knowledge, fragrance storytelling, and operational excellence, ensuring the Boutique consistently reflects the standards of a luxury fragrance house.

This is a permanent Luxury Brand Ambassador position within the business. To support the opening of the new Boutique at Bicester Village, the successful candidate will undertake a 6‑month assignment in the role of Luxury Sales & Operations Ambassador, carrying additional responsibility during the launch and initial trading phase for a period of 6 months.

At the conclusion of the 6‑month period, the role will be formally reviewed and may result in one of the following outcomes, subject to business requirements and individual performance:

• Revert to the permanent Luxury Brand Ambassador role
• Extension of the Sales & Operations assignment and responsibilities for a further defined period
• Confirmation of the Luxury Sales & Operations Ambassador role on a permanent basis

Responsibilities

Sales & Customer Experience

• Deliver an outstanding, personalised customer experience in line with luxury service standards
• Act as a brand ambassador, confidently communicating fragrance stories, ingredients, craftsmanship, and brand heritage
• Drive sales through bespoke fragrance consultations and tailored customer recommendations
• Build and maintain strong customer relationships to encourage loyalty and repeat visits
• Support the achievement of Boutique sales targets and individual KPIs

Operational Excellence

• Support daily Boutique operations, ensuring adherence to all operational policies and procedures
• Assist with stock management, including goods‑in processing, stock movements, and inventory accuracy
• Maintain impeccable Boutique presentation standards across fixtures, displays, and fragrance testers
• Support visual merchandising implementation in line with brand guidelines
• Open, maintain, and close the cash till each workday following store expectations.
• Ensure compliance with health & safety, loss prevention, and operational controls

Additional Responsibilities During the 6‑Month Assignment

• Support the operational setup and opening of the Bicester Village Boutique
• Assist with stock intake, system setup, and opening activities
• Support daily trading operations during the initial launch period
• Assist with sales performance monitoring and operational organisation
• Monitor and report any stock loss or damage in the Boutique or stockroom
• Act as a key support to the Boutique Manager and Assistant Boutique Manager to ensure luxury service standards are embedded from opening

• Work collaboratively with the wider Boutique team to create a refined and welcoming environment
• Support opening and closing procedures where required
• Assist with administrative tasks, including sales reporting and stock counts
• Participate in ongoing training to develop product knowledge and service expertise

Qualifications

Skills & Experience

Experience in luxury retail, premium beauty, fragrance, fashion, or hospitality

Strong interpersonal and communication skills with a passion for customer service

Proven ability to deliver confident, personalised sales experiences

High attention to detail and strong presentation standards

Ability to balance customer‑facing responsibilities with operational tasks

Flexibility to work weekends and peak trading periods

Experience supporting store openings or retail operations

Proficient use of email, CRM systems, stock management systems and MS Office

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Personal Attributes

Polished, professional, and welcoming manner

Passionate about luxury, fragrance, and brand storytelling

Organised, proactive, and adaptable

Collaborative and supportive team player

Discreet and professional when handling customer information

What We Offer

A permanent position within a luxury fragrance brand

A 6‑month enhanced responsibility assignment supporting a new Boutique opening

Comprehensive training in luxury service and fragrance expertise

Career progression opportunities within Boutique and luxury retail and operations management

Styling allowance

Desirable Product allocation and access to Brand and Group discounts

Competitive Commission structure

Paid Birthday Day off

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• Why the House of Creed?

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Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.

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Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.

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Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.

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Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.

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